Job descriptionAbout Lamudi Our mission is to provide any Indonesian the most trustworthy and reliable way to buy a property. We do this by using technology to empower 10,000+ real estate agents and 100's property developers by connecting them to millions of prospective buyers previously beyond their reach. Lamudi.co.id is a property technology company that aims to enable and support all parties along the property seeking, buying, and selling process from our range of products and services.
About the Challenge Are you an experienced, service-oriented person that is looking for a challenge in a vastly growing company? Are you not only detail-oriented but also looking for a chance to be more strategically involved in the operations process? Are you a good agent of change, capable of being the anchor in a changing environment? Do you enjoy multitasking and overcoming challenges that demand creative solutions? Would others describe you as fast response, meticulous, resilient? Are you interested in providing insights that will actually affect the company's direction? If yes, roll up your sleeves because we have an interesting position for you!
We are looking for Customer Service Manager to i mprove the customer service experience, create engaged customers, and facilitate growth. The role will recruit, mentor, and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment.
What a day at work for you will look like:
You will manage the day to day customer service operations
You will analyze and improve customer experience, create engaged customers, and facilitate growth
You will implement changes in the process as the business vastly grow and new tools are available to optimize the efficiency of the team
You will hold the team accountable for their productivity and ensure the quality of the service provided by the CS team
You will provide insights based on data, be the gateway for the customers to ensure their voice is heard and the company stay relevant to the customers
You will develop and nurture the team through a focus on people development
Is this you?
Great communications skill
Great attention to detail
Min 7 years experience in Customer Service
Good analytical mind
Will be nice if you have experience in Startup, Banking, or Property Industry
Will be nice if you are familiar with Zendesk or other customer relationship tools
Our selection procedure in a nutshell The position reports to AVP of Operations. During the interview process, you will meet him/her, as well as a few business stakeholders and Management Team members.
If you want to become a part of our highly motivated, international team, please send us your application! We are looking forward to hearing from you!