Customer Supply Service Health-Hygiene Operations & Project...

Full Time
Posted 30+ hari yang lalu
Job description

He/She responsible also to lead projects for optimize, simplify, and improvement of Customer Service process.

Responsible for overall CS operation for Health & Hygiene BU. The role of operation to manage and coordinate among distributors, sales, logistic, planners, and finance to ensure all the process ordering up to shipment is accordance with the agreed KPI, timelines and guidelines

He/She responsible also to lead projects for optimize, simplify, and improvement of Customer Service process.


  • Lead order Processing, monitor performance and respond to queries and questions,
  • Investigate and troubleshoot customer issues and problems,
  • Report and analyze performance, find opportunities to improve routine processes, making them more efficient and reducing the risk of errors,
  • Work with sales team on order suggestion with consideration of stock availability, sales target, promotion calendar, shipment schedule for specific DB/accounts,
  • Evaluate aging stock but saleable (remaining ED 6-12 months) at RB Warehouse and communicate to Distributor/Sales for special sales,
  • Actively manage phase out – phase in if any NPD item, in order to minimize aging stock / write off,
  • Work with Finance and Sales on credit review to minimize block order,
  • Lead weekly call with Logistic & Demand Planning to review month to date orders and recommend action for fulfill monthly target,
  • Prepare and present monthly KPI report : ID & Asean,
  • lead projects for optimize, simplify, and improvement of Customer Service process.


Want to be right at the heart of things? As a Customer Supply Service Health-Hygiene Operations & Project Specialist with Reckitt, you’ll have the freedom to influence and improve operations at every step.
Pivotal to our ability to deliver on our commitments, you’ll be responsible for accurate demand forecasting. From planning production to purchasing finished goods and forecasting future revenue. You’ll take new information – such as sales or promotional activity - and historic trends and understand the impact on demand. You’ll challenge when necessary. Critically, you’ll provide clear communication between our sales, finance, supply and manufacturing teams.
You’ll succeed because… …you’re passionate about customer service and know how to manage complex supply chains. You have delivered outstanding results in a planning or similar role. You’re able to work with a wide range of data – promotional, run rates, trends and seasonality – and use demand planning software and your own judgement to achieve alignment. Importantly, you’re self-motivated and able to collaborate effectively to influence other teams.
You’ll love it because… …you’ll get to make an impact like never before. You’ll be responsible for your own projects - we can’t wait to listen to your ideas. The products you help us get out there will make people’s lives better. Our iconic brands will provide an incredible platform for you. And our dynamic, ownership-driven culture will help bring the very best out of you, every day.

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