Consumer Risk Strategy Analyst

GO-JEK
Full Time
Jakarta
Posted 30+ hari yang lalu
Job description
Location Jakarta Work Type Permanent Application Posted December 1, 2021

About the Role


A great opportunity awaits our Consumer Risk Strategy Analyst who will take the wheel in protecting the integrity and safety of our Customers and the Gojek business within our ever-expanding ecosystem. Reporting directly to the Head of Consumer Risk Strategy, you’ll act as the stream's key analyst, monitoring risk metrics, and designing a holistic approach in implementing risk management strategies. You’ll cultivate an effective risk culture within the organization, influencing functional stakeholders to implement other broad risk control strategies within their domains. Your efforts will directly bolster the continuous improvement of our platform integrity aimed at further amplifying users’ trust and perception of Gojek, ensuring a safe platform our users can count on and love to come back to.



What You Will Do

  • Act as the key risk strategy analyst and thought partner amongst business teams, conducting deep dives and analyses on consumer risk-related issues
  • Closely monitor for anomalies and identify underlying drivers in key risk and business metrics
  • Develop and implement robust risk management strategies that aim to mitigate key risk areas that our Customers and the business may be exposed to
  • Collaborate with the wider Risk Management family and key stakeholders on initiatives that continuously bolster our capability to protect and safeguard the safety of our customers, as well as maintain the integrity of our business.

What You Will Need

  • At least 3 years of experience in analytical, problem-solving roles in a fast-paced environment (prior experience in consumer fraud/risk domain is preferred)
  • Strong analytical skills with the ability to collect, organize, analyze and disseminate significant amounts of information with attention to detail and accuracy and present them clearly and coherently to various stakeholders
  • Able to work independently, take quick decisions & recommend effective solutions on a day-to-day basis, always backed by strong data points
  • Adept at wrangling both structured & unstructured data and crunch insights with the help of SQL, BigQuery, Python, R, etc., and visualization tools like Tableau, DataStudio, etc
  • Excellent written & verbal communication skills focused on improving collaboration, knowledge, and information exchange across various stakeholders
  • Exposed to building statistical models using both unsupervised & supervised learning algorithms is a plus.

About the Team

Our objective as Gojek’s Risk Team is to ensure a safe and trusted platform that our users can trust, rely on, and love to come back to. Our team consists of multinational and multi-background individuals, working together to anticipate and predict potential threats to our platform, design and build tools to fight against and mitigate these threats, and implement and enforce these systems at scale. We partner closely with several cross-functional teams to ensure safe and secure transactions for our users, our Gojek businesses, and our extended ecosystem.

Our team is constantly working on projects that continuously bolster our platform, maintain Gojek’s overall integrity, and improve the resilience of our ecosystem across all the countries and regions we operate in. This is a particularly exciting time to join our family as we’re focused on scaling this team to support Gojek’s growing markets, businesses, and future product launches, propelling our services to all corners of the globe.

The questions that are always in the back of our minds are: How do we push the envelope in bolstering our risk mitigation efforts, making them stronger than their last iterations, and how can we effectively increase risk awareness throughout all factions of our company? When we aren’t busy fighting potential risks and fraud on our platform, you’d probably find us binge-watching Netflix shows, testing out new food spots around town (mostly ordering into the social distance), and chatting about our coming week on our weekly Zoom calls. Once COVID subsides, we’re excited to be able to meet and socialize over a meal again.

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