Operation Governance

PT Asuransi Jiwa IFG (IFG Life)
Full Time
Posted 27 hari yang lalu
Job description
Identify, create, and participate in the implementation of business process improvements (SOP, flow, high-level process)

Partner with cross-functional teams across the business to identify and address improvement opportunities.

Challenge current processes to streamline, simplify and improve end-to-end processes with the goal of increasing productivity.

Perform quality assurance to ensure the process has been implemented properly and to identify potential issues
Min. 2-3+ years of work experience in service quality management, operational risk, or audit in an insurance company

Able to create a knowledge base, working instruction, and SOP.

Good collaborative, analysis, and communication skills

Strong sense of critical thinking, problem-solving, and improvement drivers.

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