Reservations Agent

Four Seasons
Full Time
Kuta
Posted 23 hari yang lalu
Job description

Four Seasons Resort Bali at Jimbaran Bay is proud to provide our guest the highest standards of luxury and personalized service. At Four Seasons we believe in recognizing a familiar face, welcoming a new one and treating every one we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us, discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

Our Location:

Four Seasons Resort Bali at Jimbaran Bay is located on the southern tip of the island of Bali on the northeast slopes of the Bukit peninsula. Luxuriously appointed private villas are built into a gently terraced hillside named Bukit Permai, which means "beautiful hill".

Who We Look For:

We look for employees who share the Golden Rule; people who by nature, believe in treating others as we would have them treat us. We look for individual with outstanding adaptability, integrity and passion for service. Strong business acumen, creativity and eye for detail.

The Role of Reservations Agent:

The Reservations Agent is responsible for selling the hotel and providing information to prospective guests, to capture sales from the incoming calls and coordinate details of each reservation to ensure the guest’s satisfaction.

Preferred Qualifications & Skills:

  • Excellent communication and organization skills; reading, writing, and oral proficiency in the English language.

  • Must have strong Reservations of Front Office experience.

  • Advanced computer skills including but not limited to Opera PMS, Excel, Word, PowerPoint and Internet.

Responsibilities

  • Capture sales from in-coming reservations calls and coordinate details of each reservation. Complete internal reservation forms.

  • Run daily reports for department, operational departments, Sales & Marketing, General Manager, Department Head.

  • Answer General Reservations e-mail, retrieve and distribute mail and process brochure requests.

  • Handle guest complaints in accordance with Four Seasons policy.

  • Process WRO, Trust, Internal Reservations, and FIT reservations.

  • Call to confirm and/or guarantee non-guaranteed reservations, clear waitlisted reservations.

  • Run appropriate reports checking for special requests and hard blocking any rooms that are not hard blocked for special requests, inform Manager of any Special Attention, VIP guests and assist CIS Leader in obtaining arrival times for VIPs or Special Attention guests.

  • Monitor Front Desk reservations made night prior, address any reoccurring issues.

  • Contact guests or travel planners to clarify any discrepancies in the preferences or requests before guests’ arrival.

  • Comply with Four Seasons standards for sales and marketing, while working harmoniously and professionally with co-workers and planning committee.

  • Respond according to the crisis management plan to any resort emergency or safety situation.

What to expect:

  • The vacancy applies for Indonesian National only.

Learn more about Four Seasons Resort Bali at Jimbaran Bay on Social media:

https://www.fourseasons.com/jimbaranbay

Instagram: https://www.instagram.com/fsbali/

Twitter: https://twitter.com/fsbali

Facebook: https://www.facebook.com/FourSeasonsResortsBali

Only short-listed applicants will be notified.

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