Product Management - Product Support

Full Time
Posted 30+ hari yang lalu
Job description

DepartmentProduct Management LevelExperienced (Individual Contributor) LocationIndonesia - Jakarta

The Regional Product Management team at Shopee is the key focal point between the business, engineering and design teams. The team is responsible for implementing strategy, road maps and features, while adhering to business goals. It covers all functions including but not limited to Financial Services, Supply Chain, Search, Recommendation, Advertising, Order, Promotion, User, Anti-Fraud, Seller Service. Join us to own a product that is impacting millions of lives in Southeast Asia and Taiwan. Browse our Product Management team openings to see how you can make an impact with us.

Job Description:
  • Respond to user queries, provide clear and sufficient guidance to users
  • Perform first-layer troubleshooting, and conduct research to identify possible root causes of the reported issues
  • Ensure timely resolution or escalation, and communicate with stakeholders promptly on progress
  • Collaborate closely with the Product Management and Engineering teams
  • Identify issue trends for reporting to all stakeholders to improve the product stability and quality
  • Bachelor's degree in Engineering related majors, Computer Science or related disciplines will be an advantage
  • Proficiency in English (spoken and written) to facilitate cross border collaborations and communications
  • Relevant work experience in a similar role
  • Effective troubleshooting skills, a great problem solver with the ability to structure an action plan
  • Ability to work independently or with minimal assistance
  • Good logical and structural thinking
  • Strong sense of responsibility
  • Collaborative and a team player

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