Process Improvement & Innovation Head

PT Bank UOB Indonesia
Full Time
Posted 30+ hari yang lalu
Job description

About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices.

Our history spans more than 80 years. Over this time, we have been guided by our values — Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

About the Department

Job Responsibilities

  • Responsible for E2E process improvement management involving :
  • Ensure straight through credit proposal process from document collection up to fund disbursement with embedded signature services
  • Reduce any backlog and stopper for proposal process through proper monitoring, sentback handlings and coordination with respective team
  • Provide necessary support for sales productivity uplift on submission, approvals and signing.
  • Provide necessary judgement or expertise in terms of CUE/ G2 underwriting enhancement
  • Ensure achievement of process improvement levers:
  • Responsible for planning and execution of Process Improvement initiatives :
  • Credit Service Guarantee
  • FAST Tool improvement
  • New Anti-Attrition & green lane scheme to expedite Credit response
  • BPL revamp & process enhancement
  • Post disbursement review include pricing & approval matrix, legal counsel process etc.
  • Inclusion on non-conservative approach of E2E process re-engineering i.e. using technology, AI, digital bank
  • Responsible for BCAS system maintenance, user familiarity and proposed system changes
  • Manage day to day BCAS queries/ error report, ensure resolution within 1x24 hour SLA with aim to reduced max daily calls
  • Maintain low number of unsolved error (need IT resolution) and provide workaround for Sales Team
  • Coordinate, prepare test script and execute testing for BCAS quarterly changes (QR) and project changes
  • Maintain all compliant of system administrative i.e. access matrix, user request, audits

Job Requirements

  • Min 5 years experiences in banking industry, especially in Process Improvement
  • Have a depth analytics and strategic thinking
  • Decent understanding on system
  • Aim for continuous improvement across managed areas

Be a part of UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

Apply now and make a difference.

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