Senior Account Executive (Semarang) - MokaPOS

Full Time
Posted 30+ hari yang lalu
Job description
Location Jogja Work Type Permanent Application Posted September 30, 2021

About the Role

We are looking for a competent Account Executive to find business opportunities and manage customer relationships in the point of sales industry. You’ll be directly responsible for the preservation and expansion of our key customer base. The ideal candidate will be experienced in customer service and sales. We expect you to be a reliable professional, an excellent communicator, able to balance customer orientation and a results-driven approach. Your overarching goal is to identify opportunities with prospects and new clients and build them into long-term profitable relationships.

What You Will Do

  • Engage with our key merchants and help resolve issues and inquiries
  • Build strong, long-term relationships with key merchants Collect merchants’ feedback to improve customer experience
  • Upsell for premium features
  • Maintain and report renewal progress and upselling results on a regular basis and suggest improvements
  • Cross-collaboration with different teams to drive initiatives

What You Will Need

  • Strong analytical and planning skills, familiar with Excel
  • Excellent time management, problem-solving skills and attention to details
  • Good in verbal and written communication skills in both English and Indonesian
  • Ability to work and thrive in a fast changing environment and overcome obstacles
  • at least 1 years of working experience handling key accounts

About the Team

The Commerce Enablement team is a family of 120+ engineers based in Jakarta, Singapore, and India. We consistently strive to implement solutions that allow our merchant-partners in Indonesia (and the greater Southeast Asian region) to sell their products both online and offline. We also work to improve the merchant-partner experience by product innovation and integration with the rest of the Gojek ecosystem.

Internally, we promote a culture of engineering excellence, learning, and guided career growth. We advocate sustainable engineering practices, innovation, and working smart more so than working hard. We aim to be a world-class organization, implementing world-class solutions, with world-class engineers leading the way.

Our portfolio of products includes merchant-facing solutions that enable our subscribed merchant-partners to sell their goods and services both online and offline. Southeast Asia is a highly dynamic market, where products have to react promptly to market trends and shifts, and where product managers and business leads need the flexibility to experiment and iterate fast. With that in mind, from an engineering perspective, our challenges are to evolve a general platform for e-commerce that is sufficiently versatile to support rapid product iterations across multiple products, as well as scaling up to an ever-growing user base. To tackle these challenges, we have adopted event-driven architectural patterns in our engineering designs, as well as agile practices across all our day-to-day processes.

This COVID era has been hard on all of us. Off-hours, we are doing our best to stay in touch and continue to bond through fun online activities. Once COVID is over, we are looking forward to resuming our regular team-wide social activities such as dinner-and-drinks evenings and team off-sites.

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